Wilmington VA Medical Center
Pharmacy - Prescription Refills
VA's prescription benefit ensures that our Veterans receive safe, effective, medically necessary medications that represent a good value. If you are being treated by a VA primary care provider, you will be provided all necessary medications for you treatment. Some Veterans may receive their VA medications free of charge based on their service-connected disabilities. While other, who do not have service-connected disabilities, are charged a copayment for each 30 day supply of medications VA provides.
There are several ways you can refill your prescriptions.
You can use the "My HealtheVet" Website to refill your VA prescriptions and view your VA prescription history online. To access Prescription Refill, you must be a registered user of My HealtheVet. If you are not a registered user, to register and learn how to use Prescription Refill, visit the My HealtheVet Web site.
Medication refills can be requested by mailing the refill notice provided to you at the time of your original fill. Your order will be processed through our Pharmacy mail-out program. Routine refills cannot be processed at the Pharmacy windows (unless there are special circumstances).
Some VA Pharmacies have toll-free automated telephone refill systems. See the phone number listing for your local VA Facility.
Heritage Pharmacy Program
The VA is now offering Veterans a new way to refill prescriptions at non-VA pharmacies.
Filling Prescriptions from Non-VA Providers
VA will provide medications that are prescribed by VA providers in conjunction with VA medical care. Medications are prescribed from an approved list of medications called a formulary. VA will fill prescriptions prescribed by a non-VA provider only if all of the following criteria are met:
· You are enrolled in VA health benefits
· You have an assigned Primary Care Provider
· You have provided your VA health care provider with your medical records from your non-VA provider
· Your VA health care provider agrees with the medication prescribed by your non-VA provider.
Your VA health care provider is under no obligation to prescribe a medication recommended by a non-VA provider.
The Wilmington VA Medical Center Outpatient pharmacy serves about 4,000 veterans per month and processes approximately 1,500 prescriptions daily. To help us serve you better, we have several ways for you to refill your prescriptions. Immediately after you get your first prescription or renewal from your doctor, you can request future refills by telephone, the internet or by mail.
Important Note! If you request your next refill immediately after receiving your current prescription, you will receive your refill before you run out of medication.
Telephone your refill requests
Using the automated Dial-a-Refill system at 302-633-5484.
Outside the Wilmington Delaware calling area, dial 800-450-8262.
This service can be used 24 hours a day, 7 days a week, and can be used to order refills or to check the status of a previous request.
- After Dialing wait for the greeting.
- Enter your FULL Social Security Number followed by the pound sign (#).
- Press option number 2 for Pharmacy
- Press 1 to order prescription refills.
- Press 2 to check prescription status
- Enter the prescription number (without any letters) followed by the pound sign (#).
- When you are finished, hang up. Your prescriptions will be mailed to you.
Via the internet
You can refill your prescriptions on the computer at home? There's even an app for Androids and Iphones. Log on to MyHealtheVet and see what's available online.
You will need a user id and password to log in. If you are a first time user you must register on that site.
Mail refill requests to the Pharmacy
Each prescription comes with a reorder slip and an envelope label. If you send the request right away, the pharmacy will mail the medication shortly before it is due. The address for pharmacy mail is:
Pharmacy Service (119)
1601 Kirkwood Highway
Wilmington, DE 19805
With any of these methods, please allow at least 14 days for delivery. For medication questions or to report problems call the pharmacy at 302-633-5359.
Outpatient Pharmacy - Hours of Operation
Monday, Tuesday, Thursday
8:00am - 5:00pm
8:00am - 5:00pm
9:00am - 5:00pm
** The Outpatient Pharmacy is closed on Saturdays, Sundays & all federal holidays
IMPORTANT INFORMATION ABOUT YOUR PRESCRIPTION REFILLS
In order to serve those Veterans who require urgent prescriptions, and to increase efficiency; prescription REFILLS will be MAILED from the Veterans Affairs (VA) Consolidated Mail Outpatient Pharmacy (CMOP) facility and no longer picked up from the Wilmington VA Medical Center Outpatient Pharmacy Window.
What is the VA CMOP?
The VA CMOP operation consists of seven highly automated facilities spread across the country to assist local VA Medical Centers in providing seamless filling and delivery of prescriptions to our Veteran patients. The mission of every CMOP is to provide high quality, courteous, timely, and cost effective healthcare to our nation’s Veterans.
How quickly will I receive my prescription refills from the VA CMOP ?
Typically you should expect your refills within 7-10 business days. Please plan accordingly.
- Automated Refill Line
Hours of Operation